Returns & Exchanges
At AOCTW, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 30 days of delivery.
Initiate Your Request
Log into your AOCTW account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Place the unworn garments with original tags attached into their original packaging to ensure they remain protected during transit.
Ship the Package
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing